rft88 Privacy Policy

1. Introduction

This Privacy Policy is a legally binding document between rft88 (hereinafter referred to as "we", "platform" or "rft88") and you as a registered user or player (hereinafter referred to as "you" or "user"). This document comprehensively describes the practices of collecting, using, processing, storing and protecting personal information that you provide or that is generated during your use of the rft88 platform.

By registering an rft88 account, accessing our website or using any of the services we offer — including online slots, live casino, sports betting, live betting and all related products — you are deemed to have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, we advise you not to use the rft88 platform.

rft88 operates under international licensing that requires us to comply with strict data protection standards. We take every aspect of your information security seriously and continually update our internal procedures to ensure the highest level of protection.

2. Information We Collect

In operating the rft88 platform, we collect various categories of information to ensure the service runs properly, securely and in compliance with licensing requirements.

2.1 Information You Provide Directly

• Full name as shown on your identity card (MyKad) or passport
• Identity card number (MyKad) or passport number for identity verification purposes
• Active email address for account communications
• Mobile phone number for two-factor verification and communications
• Date of birth to confirm you meet the minimum age requirement of 21 years
• Payment method information including e-wallet usernames and bank account details (excluding full passwords or PIN numbers)
• Current residential address

2.2 Information Generated Automatically

• IP address and network information when you access the platform
• Device type, operating system and web browser used
• Session data including login time, logout time and session duration
• Game history, betting records, deposits and withdrawals
• Click data, pages visited and navigation behaviour within the platform
• Cookie information and session identifiers

2.3 Information From Third Parties

In certain circumstances, we may receive information about you from third-party service providers we use, such as payment gateway providers (Touch 'n Go eWallet, DuitNow, FPX, USDT, BTC and ETH) for the purpose of verifying your financial transactions.

3. Purpose of Data Collection and Processing

rft88 collects and processes your personal information on the basis of legitimate necessity directly related to the operation of the online gambling platform. The following are the main purposes of our data processing:

• Account registration and management: Creating, verifying and managing your player account at rft88.
• Licensing compliance (KYC): Know Your Customer procedures required by the licensing authority to ensure players meet eligibility requirements.
• Financial transaction processing: Processing deposits, withdrawals and bonuses such as the 120% welcome bonus of up to RM1,000 we offer to new players.
• Fraud activity detection: Monitoring and preventing fraud, money laundering and abuse of the platform system.
• Customer support: Providing technical assistance and customer service via live chat and email 24/7.
• Marketing communications: Sending information related to promotions, bonuses and platform updates — subject to your consent.
• Responsible gambling: Monitoring play patterns to identify players who may need support or require gambling limits to be applied.
• Service improvement: Analysing usage data to improve the user experience on the rft88 platform.

4. Sharing Information With Third Parties

rft88 does not sell or trade your personal information. However, in the course of operating the platform, we may share your information with the following categories of third parties, but only to the extent necessary for the stated purposes:

4.1 Payment Service Providers

Our payment gateway providers require certain transaction information to process your deposits and withdrawals securely. This includes Touch 'n Go eWallet, DuitNow, FPX operators as well as cryptocurrency exchange platforms for processing USDT, BTC and ETH.

4.2 Game Software Providers

Game developers we partner with may receive game session data required to run their games on the rft88 platform. This data does not include complete personal identification information.

4.3 Authorities and Regulatory Bodies

rft88 is required to disclose certain information when required by law, court order or the relevant licensing authority. Such disclosures are made solely to fulfil our legal obligations.

5. Cookies and Tracking Technologies

The rft88 platform uses cookies and similar tracking technologies to improve the user experience and ensure technical functions run properly. The following are the types of cookies we use:

• Essential cookies: Required for basic platform functions such as login session verification and account security. These cookies cannot be disabled.
• Performance cookies: Collect information about how you use our platform for technical improvement and user experience purposes.
• Functional cookies: Remember your preferences such as language, display settings and game preferences to provide a more personalised experience.
• Analytics cookies: Help us understand platform traffic and usage patterns in aggregate for service improvement purposes.

You can manage or block cookies through your web browser settings. Please note that blocking certain cookies may affect the functionality of the rft88 platform. More information on managing cookies is available in your account settings.

6. Data Security Measures

rft88 implements comprehensive technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.

• 256-bit SSL encryption for all data transmission between your browser and our servers
• Password storage using strong hashing algorithms — we do not store passwords in plain text
• Two-factor authentication (2FA) available for players as an additional security layer on rft88 accounts
• 24/7 system monitoring to detect suspicious activity or intrusion attempts
• Regular penetration testing by independent third-party cybersecurity experts
• Role-based access controls for our internal staff — every access to player data is logged and auditable
• Separation of testing and production environments to prevent data leaks during development

While we take all reasonable precautions, no security system can be guaranteed 100% secure. You are also responsible for keeping your login credentials confidential and for promptly notifying the rft88 support team if you suspect any suspicious activity on your account.

7. Data Storage Period and Deletion

rft88 retains your personal information for as long as your account is active or as long as it is needed to fulfil the purposes stated in this Privacy Policy. The following are our data retention guidelines:

• Active account data: Retained for as long as your account is active and in use on the rft88 platform.
• Financial transaction data: Retained for the period required by licensing and applicable legal obligations, generally no less than five years after the last transaction.
• Support communication logs: Records of correspondence with the customer support team are kept for reference and service quality improvement purposes.
• Data after account closure: When you close your rft88 account, we will delete or anonymise your personal information within a reasonable period, except where continued retention is required by law or licensing obligations.

Data deletion requests can be submitted through our customer support channels. Please note that some data may not be fully deleted if its retention is required to comply with legal obligations or to resolve outstanding disputes.

8. Your Rights Regarding Personal Data

As an rft88 player, you have certain rights concerning your personal information. We respect and facilitate the exercise of these rights:

To exercise any of the above rights, please contact the rft88 support team via 24/7 live chat or our support email. We will process your request within a reasonable period and inform you of the action taken.

9. Financial Information and Payment Security

The security of your financial transactions is rft88's top priority. Our platform supports a range of payment methods popular in Malaysia, including Touch 'n Go eWallet, DuitNow, FPX (online banking) and cryptocurrencies namely USDT, BTC and ETH.

The minimum deposit is RM20 per payment method, while the minimum withdrawal is RM50. Withdrawals are typically processed within 10 to 45 minutes depending on the selected method and current system load.

• All card and financial account details are processed directly by certified payment gateway providers — rft88 does not store your full financial account details.
• Every withdrawal request requires identity verification through the established KYC process.
• Our fraud detection system monitors all transactions in real time to protect your account and funds.
• If suspicious activity is detected, we reserve the right to temporarily suspend the transaction and notify you via your registered email address or mobile number.

10. Contact Us Regarding Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your personal information by rft88, please contact our team through the following channels:

• 24/7 live chat: Available directly on the rft88 platform, supported in Bahasa Melayu and English.
• Support email: [email protected]

We are committed to responding to every privacy-related enquiry carefully and within a reasonable period. For urgent matters or suspected data breaches, please use our live chat channel for a faster response.

If you are not satisfied with how we have handled your personal information after contacting us, you have the right to lodge a complaint with the relevant data protection authority under our licensing jurisdiction.